Refund & Warranty Policy

At Pawnini, we design and source premium pet products to make everyday life easier, healthier, and happier for pets and their humans. We stand behind our products and want your experience with Pawnini to be smooth, fair, and worry-free.

This policy explains our refund, return, and warranty terms. This limited warranty does not affect any statutory rights you may have under applicable law.

30-Day Easy Returns

If you purchased your product directly from pawnini.com, you may request a return within 30 days of delivery, provided the item meets the return requirements below.

RETURN ELIGIBILITY

To be eligible for a refund:

  • The product must be unused, unopened, and in its original condition

  • The product must be returned in original packaging, including all accessories, manuals, and inserts

  • Proof of purchase (order number or receipt) is required

Important Hygiene Notice

For hygiene and safety reasons, opened or used items are not eligible for return, including but not limited to:

  • Automatic feeders

  • Water fountains

  • Grooming tools

  • Bowls and feeding accessories

This does not affect your rights under our warranty for defective products.

Return Shipping & Fees

  • Customers are responsible for all return shipping costs.

  • Original shipping fees are non-refundable.

  • Return shipping costs may be deducted from your refund if a prepaid return label is provided.

  • Pawnini is not responsible for lost or damaged return shipments.


Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products

  • Customized or personalized products

  • Products returned without original packaging or accessories

  • Returns sent without prior authorization

Return Process

To request a return:

  1. Contact Pawnini Customer Support at support@pawnini.com within 30 days of delivery.

  2. Provide your order number and reason for return.

  3. Once approved, you will receive return instructions and a return authorization.

  4. Ship the item back following the provided instructions.

Refunds are processed within 3–7 business days after we receive and inspect the returned product and will be issued to the original payment method.

Warranty Policy

12-Month Limited Warranty

All Pawnini products are covered by a 12-month limited warranty from the date of delivery.

If your product develops a manufacturing defect or stops functioning properly during the warranty period, Pawnini will, at your choice:

  • Replace the defective product or part

  • Issue a full or partial refund

Pawnini reserves the right to determine whether the product qualifies for warranty coverage.

Warranty Coverage Includes

  • Manufacturing defects

  • Electrical or mechanical failures under normal use

  • Product malfunctions not caused by misuse or external damage

Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear (filters, batteries, brushes, grooming attachments, etc.)

  • Damage caused by misuse, abuse, accidents, pet damage, or improper maintenance

  • Products altered or repaired by unauthorized parties

  • Products purchased from unauthorized sellers

  • Second-hand or resale products

  • Lost or stolen items

  • Damage caused by liquids, fire, power surges, or natural disasters

Warranty Claim Process

To file a warranty claim:

  1. Confirm your product is within the 12-month warranty period.

  2. Contact Pawnini Customer Support at support@pawnini.com with:

    • Order number

    • Description of the issue

    • Photos or video of the defect

  3. Our team will guide you through troubleshooting and next steps.

If a replacement is approved, Pawnini will cover the shipping cost for the replacement unit.

Limitation of Liability

To the maximum extent permitted by law, Pawnini shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

Contact Information

For any questions regarding refunds, returns, or warranty claims, please contact: support@pawnini.com